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Customer Service Support Center

Test Candidate Support Areas

Find answers online using one of the following pages:


Customer Services

Our Customer Services Team can answer questions regarding:

  • Username and/or password recovery
  • CATC and Test Candidate account maintenance
  • License, inventory or voucher status
  • Using or assigning vouchers
  • Running reports
  • Using exam delivery systems
  • Exam administration/delivery policies
  • Exam retake policies
  • ADA (exam accommodation) policies
  • Locating a Certiport Authorized Testing Center (CATC)
  • Certificate fulfillment
  • Accessing and understanding your transcripts
  • Technical Requirements
  • Escalation to Technical Support

Contacting Support

Support For Test Candidates

Inside North America:
  1. Chat

    Mon - Fri: 7am - 5pm (Mountain Time)

  2. Phone:
    (800) 497-8923 | Mon - Fri: 6am - 5pm (Mountain Time)

  3. Email * indicates required field

    Responses within 1 business day
Outside North America:

Please locate the Solution Provider in your country by clicking here.



Support For Certiport Authorized Testing Centers (CATCs)

Inside North America:
  1. Chat
    Use live chat option available for Test Candidates (above).

  2. Phone:
    (888) 999-9830 option 1 | Mon - Fri: 6am - 5pm (Mountain Time)

  3. Email * indicates required field
    Responses within 1 business day
Outside North America:

Please locate the Solution Provider in your country by clicking here.



Support For Certiport Authorized Partners (CAPs)

Please log in to the website and view the Contact Us page.