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Customer Service Support Center

Customer Services

Our Customer Services Team can answer questions regarding:

  • Username and/or password recovery
  • CATC and Test Candidate account maintenance
  • License, inventory or voucher status
  • Using or assigning vouchers
  • Running reports
  • Using exam delivery systems
  • Exam administration/delivery policies
  • Exam retake policies
  • ADA (exam accommodation) policies
  • Locating a Certiport Authorized Testing Center (CATC)
  • Certificate fulfillment
  • Accessing and understanding your transcripts
  • Technical Requirements
  • Escalation to Technical Support

Test Candidate Support Info:

To view common support issues please click the picture below.

You may also view our FAQ page for additional solutions and information.


Contact Certiport Support

A) Chat

Mon - Fri: 7am - 5pm (Mountain Time)

B) Phone

Mon - Fri: 6am - 5pm (Mountain Time)
(888) 999-9830 option 9

For support outside of the United States:

For Test Candidates:
Please locate the representative in your country by clicking here.

For Certiport Authorized Partners:
Please login to the website and view the Contact Us page.

C) Email (Responses within 1 business day)

Let us know how we are doing, please click here to take a brief survey.