Customer Service Support Center
Our Customer Services Team can answer questions regarding:
- Username and/or password recovery
- CATC and Test Candidate account maintenance
- License, inventory or voucher status
- Using or assigning vouchers
- Running reports
- Using exam delivery systems
- Exam administration/delivery policies
- Exam retake policies
- ADA (exam accommodation) policies
- Locating a Certiport Authorized Testing Center (CATC)
- Certificate fulfillment
- Accessing and understanding your transcripts
- Technical Requirements
- Escalation to Technical Support
To view common support issues please click the picture below.
You may also view our FAQ page for additional solutions and information.
Mon - Fri: 6 am - 5 pm (Mountain Time)
(888) 999-9830 option 9
For support outside of the United States:
For Test Candidates:
Please locate the representative in your country by clicking here.
For Certiport Authorized Partners:
Please login to the website and view the Contact Us page.
firstname.lastname@example.org (Responses within 1 business day)
Let us know how we are doing, please click here to take a brief survey.