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Customer Service Support Center

Customer Services

Our Customer Services Team can answer questions regarding:

  • Username and/or password recovery
  • CATC and Test Candidate account maintenance
  • License, inventory or voucher status
  • Using or assigning vouchers
  • Running reports
  • Using exam delivery systems
  • Exam administration/delivery policies
  • Exam retake policies
  • ADA (exam accommodation) policies
  • Locating a Certiport Authorized Testing Center (CATC)
  • Certificate fulfillment
  • Accessing and understanding your transcripts
  • Technical Requirements
  • Escalation to Technical Support

Test Candidate Support Info:

To view common support issues please click the picture below.

You may also view our FAQ page for additional solutions and information.


Contact Certiport Support

A) Chat

B) Phone

Mon - Fri: 6 am - 5 pm (Mountain Time)
(888) 999-9830 option 9

For support outside of the United States:

For Test Candidates:
Please locate the representative in your country by clicking here.

For Certiport Authorized Partners:
Please login to the website and view the Contact Us page.

C) Email (Responses within 1 business day)

Email extended hours for Urgent Support Issues:
Sat, Sun, & U.S. holidays: 8 am - 6 pm (
Receive an email response within 2 hours during this time.

Only use this contact method if your issue cannot wait until normal business hours.
No response to this email address will be given during normal business hours.

Let us know how we are doing, please click here to take a brief survey.