This exam covers the following areas:

Computer Hardware:
Identify types of computers, how they process information and how individual computers interact with other computing systems and devices
Identify the function of computer hardware components
Identify the factors that go into an individual or organizational decision on how to purchase computer equipment
Identify how to maintain computer equipment and solve common problems relating to computer hardware

Computer Software:
Identify how software and hardware work together to perform computing tasks and how software is developed and upgraded
Identify different types of software, general concepts relating to software categories, and the tasks to which each type of software is most suited or not suited
Identify fundamental concepts relating to database applications

Using an Operating System:
Identify what an operating system is and how it works, and solve common problems related to operating systems
Manipulate and control the Windows desktop, files and disks
Identify how to change system settings, install and remove software