The Certiprep™ User Guide  |
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Thank you for purchasing Certiprep. This product, developed by Certiport, Inc., assesses your computer skills through hands-on exercises. The possible applications of this product include: a preparation tool for certification exams; an assessment tool for schools or employers; and as an educational tool to demonstrate features of the software being tested.
CPU: Pentium 166/equivalent or better Before You Install the Software Before you can install Certiprep, you must first have a complete installation of either Microsoft® Office Professional 2003, XP, or 2000. Confirm your Microsoft® Office setup by following these instructions:
IMPORTANT NOTE: If portions of your hard drive are set as Read-Only to users of Certiprep, the following folders need to be set to Read/Write: the installation folder (usually C:\Program Files\Certiprep), all its subfolders, and the DDC Database folder (see Network Installation below for more details). The DDCMyDocs folder (in the root of the installation drive by default) will need to be given Full Control. The DDCMyDocs folder can be moved to another location, and the path changed using Administrative Tools. Before you begin using Certiprep, you will need to activate it by connecting to our online database. If necessary, connect to the Internet before starting Certiprep for the first time.
Note: If the activation key cannot be validated, a screen will appear with instructions for activating the software without connecting to the online database. This situation can occur if there is a technical problem with the online database, if you are not connected to the Internet, or if your firewall is preventing POST requests at www.certiport.com/certiprep. Please try to resolve the issue and try again. If you cannot resolve the issue, follow the instructions on the screen to receive your alternate activation key. You can click the Copy to Clipboard button to copy the required information to the clipboard to be pasted in an e-mail. After clicking Next, you will need to choose between creating a new network database, mapping to an existing database, or configuring for standalone use. Standalone use is the simplest setup, but does not allow you to take advantage of the numerous administrative tools available to the network installation. IMPORTANT NOTE: In addition to network configuration, if you plan to use Outlook™ tests in the Office 2000 or Office XP modules of Certiprep, you will need to create a special configuration for Outlook™. Certiport recommends that computers used for Outlook™ tests should not be used for personal e-mail, calendar appointments, etc. as there is the possibility that user profiles can be deleted. See Configuration for Outlook™ Tests. Network Installation—First Install Certiprep must be installed locally to each user's computer. The network database component is the only portion that will be installed on the server. The first time you install Certiprep, you should also install the network database files. To do so, select Create a New Network Database and click the Next button. A Save dialog box will open. Browse to the location on your network where you wish to store the DDC Database.mdb file (and other database files). It is recommended that you create a new folder specifically for the files. The total length of the path must not exceed 120 characters (Note: all other computers that will run Certiprep must have READ/WRITE access to this location). An alert box will inform you that the database has been created and list the path. Verify that it is correct and click OK. You will now be given the option to change the administrator password. This password is required to create new administrator accounts. Certiport recommends that you change this password and keep the new password in a safe location. Click Next when you are finished. The next screen shows the user permissions required for three directories in order to use Certiprep. Make a note of these and click Next. After completing the configuration, make the necessary changes in the permissions to the indicated folders. This completes the first installation. See Creating a New Administrator Account for information about accounts. Network Installation—Subsequent Installs Once the network database files are in place, you will need to map each additional computer to this location during installation. All computers mapping to the remote database must have READ/WRITE access to this location. Select Map to Existing Network Database and click Next. An open dialog box will appear; browse to the network location where you installed the network database files. Select the DDC Database.mdb file and click Open. An alert box will inform you that the path was mapped. Verify that it is correct and click OK. This completes a subsequent installation. If you do not need to store results from multiple computers in a single database, select Do Not Connect to a Network Database. You will now be given the option to change the administrator password. This password is required to create new administrator accounts. Certiport recommends that you change this password and keep the new password in a safe location. Click Next when you are finished. This completes the installation. Configuration for Outlook™ Tests If you plan to run Outlook™ tests for Office 2000, Office XP, or Office 2003 exam modules, you must configure Outlook™ using the procedures below. IMPORTANT NOTE: Do not run the Testing Center Outlook™ exam on a computer where Outlook™ is being used. It may destroy personal data such as e-mail messages and contacts. Configuration for Outlook™ 2002 (XP) and 2003
Configuration for Outlook™ 2000 If Outlook™ is already set to Corporate/Workgroup mode, you can skip steps 1–3.
All users are required to have an account to access Certiprep. This allows the software to track user progress and record test results in the Exam Results Database. Creating a New Administrator Account Only administrator accounts can access the administrative tools provided with Certiprep. To create an account, click the Create Account button on the right half of the login screen. Fill in the First Name and Last Name fields; note that these fields accept punctuation, so Mr. or Mrs. would be valid entries. Next, enter and confirm a personal account password. This password will be necessary to access the account in the future, so keep it in a safe place. Last, select the Administrator group and enter the Group Password. By default, this is "padlock," but you are encouraged to change it upon installation. This password is only needed during the initial setup of an administrator account; in the future, log in with your personal account password. When all fields are complete, click the Login button. Student accounts do not have access to administrative tools, but can take exams normally. Create a student account by clicking the Create Account button on the right half of the login screen. Fill in the First Name and Last Name fields. Next, select and enter a Password. Write this password down and keep it safe—it is necessary to log in for future sessions. Type the password again in the Confirm Password field. The last thing students must do is choose a group. Select the desired group by clicking it (the group name should become bolded). If the group requires a password, the Group Password field will appear. For more information on groups, see Managing Groups. Click Login to finish creating the account. Log in with an existing account To log in, a user simply needs to begin typing his/her Name (first name followed by last name). Once the database finds a unique account, it will automatically fill in the rest of the field. In the case of duplicate first names, users will need to type a space and a portion of the last name. Next, the user must enter his/her Password, then click the Login button. Once logged in, you will see the Exam Modules screen. This displays what exam modules are currently installed, as well as additional exam modules that are available for purchase. To see more information about any of the exam modules, move your mouse over it, and if you wish, click any of the hyperlinks on the right half to view additional information online. To select an installed exam module, click the icon on the left half and then click Next. If there is more than one question set installed or if the current user has Incomplete Exams, the next screen will give the user the choice to either start a new exam by selecting a question set, or select an incomplete exam to continue. After making the selection, click Next. Certiprep offers two exam modes: Training and Testing. By default, Training Exams are not timed or randomized, and offer hints and step-by-step instructions to teach the user. Testing Exams are timed and randomized, and hints are disabled. Click either Training Exam or Testing Exam to display a list of available Domains. As you move the mouse over each item in the list, an explanation for that item appears below. Click a Domain to select it and display a list of associated Subdomains. Click a Subdomain to select it, and then click Next to begin the exam. Live Application (Office 2000, Office XP, Office 2003) A list of tasks will appear at the bottom of the screen, and a live application (e.g. Word, Excel, etc.) will appear above it. Complete the list of tasks to the best of your ability in the application. Unless otherwise noted, keyboard shortcuts, menu commands, toolbar commands, and context menus are all valid. It is the final result that is graded; not the methods used to get there. Be sure to close any dialog boxes before clicking Next. In Excel, if you have started typing in a cell, be sure to press Enter or select another cell before clicking Next. In training mode, after you answer a Live Application question, a Question Recap screen will display the parts of the question that you answered correctly, as well as the parts you answered incorrectly. You can then click the Reset Question button to attempt the question again, or Reset with Help to reset the question with step-by-step instructions. You may also choose Skip Question (or Next Question) to move on to the next question. To quit an exam before finishing, click the Close (X) button in the upper-right corner of the screen or question form. You may then choose to Continue Exam Later or Skip to End of Exam. Choosing Continue Exam Later will save the current status of your exam. The next time you log in and select the same exam module, you will see the unfinished exam under the Incomplete Exams list. If you have a network database set up, the state of the incomplete exam is saved to the network database, which allows the test to be continued from any computer on the network. Choosing Skip to End of Exam will mark the remaining questions as incorrect and display the exam results. After completing an exam (or clicking the Skip to End of Exam option), you will see the Exam Results screen. The top of the screen includes a description of the exam that was taken. On the left portion of the screen is a percentage score bar and a summary of correctly and incorrectly answered questions. On the right side of the screen are the Detailed Results of the exam. Each question in the exam will be listed, and a minus (–) sign will be displayed next to each incorrectly answered question. If you want to take another test, click Return to Main Menu. Click Quit to close the entire Certiprep program. In the lower-left portion of the screen is a list of options. The first option, Retake Missed Questions, starts a new test composed only of questions that the user missed on the previous test. Retakes are not recorded in the database. Only administrators have access to Administrative Tools. To open them, click Tools on the Exam Modules screen. To view past exam results, click View Exam Results on the Tools screen and click Next. If you have multiple exam modules installed, select an exam module and click Next. The main database screen displays a list of all exam results. Exam information is displayed in columns showing the first and last name of the user who took the exam; the type of exam; the set, domain, and subdomain of the exam; his/her score; and the date he/she took the exam. By clicking the labels at the top of the list, the administrator can sort this information in ascending or descending order. Click on any single line to display detailed results for that exam. To close the detailed results, click the Close Details button at the bottom of the detailed results pane. Clicking this button will open a printing dialog box. Note that only the currently displayed results will be printed, so any desired filters should be set before printing (see Filter Data below). Since the database can become quite large, it is often desirable to only print a selection of filtered results. To view a summary of student achievement, click the Student Averages button on the main database menu. This will open a list of student averages that can be sorted and filtered by group. An overall average is also provided at the bottom of the list. To help instructors identify what topics should be reviewed more thoroughly, administrators can access a summary of Weak Areas. Once open, the weak areas view displays a list of all exams that have been taken, along with the number of times each has been attempted and the average score achieved. Click one of the exams to open a summary detailing how many times each question has been missed. To close the detailed results, click the Close Details button at the bottom of the detailed results pane. Administrators can view records more efficiently by filtering out unwanted data. Click the Filter Data button below the exam results. Using this menu, administrators can set filters for names, scores, dates, exam, or group. Filters can be set for just one of these categories, or as many as are necessary. When the filters are correctly configured, click the Filter Data button. Exam results can be filtered by first name, last name, or both by entering the text in the appropriate boxes. For example, to view only students with the last name "Alejandro" you would type "Alejandro" in the Last Name box. Partial matches also work; for instance, you could find all students with a last name that started with the letter "A" by typing "A" into the Last Name box. Score filters are fairly simple. Set the low range in the top box, and the high range in the bottom box. Only exams between or equal to these settings will be displayed. For example, if you only wanted to view scores between 70% and 80%, type "70" in the top box and "80" in the bottom box. For most modules, the default in the bottom box will be 100. To view only results in a recent timeframe, use a date filter. Results can be limited to exams taken today, in the last 3 days, this week, this month, the past 3 months, the past 6 months, and in the last year. Note that "this week" equals 7 days, this month equals 30 days, etc. Click on the date filter you wish to enforce. Note that an easy way to remove old and unneeded results from the database entirely is to archive them (see Archive Data below). Select from the Type, Set, Domain, or Subdomain lists as desired to include those items in the filter. Group filters are an easy way to look at only the exams of particular teacher, hour, or other division. Groups can be defined by the administrator, and new users select a group when creating accounts. For more information about groups, see Managing Groups below. Using multiple filters can help narrow down results to a very specific data set. For instance, you could set filters so that you only viewed exams taken by a single class (a group filter) in the last 3 months (a date filter) that scored higher than 90% (a score filter). Once all the filters are in place, click the Filter Data button. If no results match the current filters, a message will be displayed stating this. The message will also indicate the current filters in place, so you can modify them in case you made an error. Click the Clear Filters button to remove all filters in place and display all results currently stored in the database. If your database becomes so large that it is difficult to search effectively, or you notice a significant slow-down in sorting the database, you may want to archive records. Archiving the database moves older records into a storage file that is not accessed when filtering and sorting normally. These records are not deleted, however, and should you need to access them at a later date, you can restore the archived records to the main database. From the Archive Data menu, the first step is to select which records you wish to archive. Records older than 3 months, 6 months, 1 year, or 2 years can be archived. Note that "3 months" equals 90 days, "6 months" equals 180 days, etc. Click your selection and then click the Archive Data button. If at some point you need to access information that has been archived, you simply need to click the Retrieve Archive button from the Archive Data screen. This will return all archived information into the main database. An alternative to archiving data is to create an entirely new Network Database. For more information, see Creating a New Network Database below. To delete users, view or change user passwords, or reassign users to another group, click Manage Users on the Tools screen and click Next. Changes made here do not affect exam results. All changes are automatically saved whenever you select a new user or click the Back button. To sort the users in the list, click the First, Last, or Group buttons at the top. Click again to sort in descending order. To delete a user, select a user from the list at left and click Delete User. If you are sure about deleting, click Delete User again, otherwise click another user in the list or click Back. This does not delete the exam results of that user, but will prevent that user from logging in again. Administrators are able to view and change other users' passwords. Simply select a user from the list at left, and that user's current password will appear in the Old Password box. To change the password, type the new password in the New Password box. To move a user from one group to another, first select the user from the list. Then select the new group from the New Group list. To create or delete groups, change group passwords, or view all members of a group, select Manage Groups. After making changes on this screen, click the Back button to save your settings. Groups are used to easily sort students in the database. For instance, a teacher might create different groups for each hour of the day she has students. Or several teachers might create groups for each of their classes. When a teacher wants to examine results for just one class, she can set a group filter in the database and only the results she wants will be displayed. Note that students can only belong to one group, and Administrators must belong to the Administrator group. By default there will be a generic Student group in addition to the Administrator group. Users who wish to create more descriptive groups should delete the Student group and create their own unique groups. Click the Create New Group button, then enter a name for the new group in the box that appears. It is a good idea to give groups logical descriptive names, such as "Mrs. Rocker 2nd Hour." To confirm, click the Create New Group button again. To remove a group, select it in the list (it should become bold) and click the Delete Group button. Confirm your choice by clicking Delete Group a second time. Administrators can access the password for any group simply by selecting the group in the far left list. The password should appear in the Old Group Password box (Note: a blank box means that no password is assigned to the group). To change a password, type whatever new password you desire in the New Group Password box. New passwords are saved automatically. Controlling Testing Environments Administrators can lock certain features of the software to meet their specific needs. Each option will display help text in the lower-right of the screen when the mouse is hovered over it. A check icon indicates that the feature is Permitted, an "X" icon indicates that a feature is Restricted. Toggle options by clicking the icons; clicking an "X" will change it to a check, and vice versa. Settings are saved automatically after each change made by the user. By default all features are set to Yes. This setting controls the availability of training exams. If you do not want users to have access to training exams, set this feature to Restricted. This feature controls the availability of hints during training exams. Users normally have access to hints while taking training exams. These hints provide clues to help solve simulation questions, give background information about multiple choice questions, or step by step instructions for live application questions. Enable Retake Missed (training) At the end of a training exam, users normally have the option to take another test composed of only the questions they missed. If you do not want users to have this option, set this feature to Restricted. This setting controls the availability of testing exams. If you do not want students to have access to testing exams, set this feature to Restricted. Testing exams are normally timed. The time allowed varies for each exam. If you do not wish to time your exams, or need to disable the timer for a user with special needs, set this feature to Restricted. Enable Retake Missed (testing) At the end of a testing exam, users normally have the option to take another test composed of only the questions they missed. This second test does not affect their original score. If you do not want users to have this option, set this feature to Restricted. After completing an exam, users can normally see their score and a list of the questions they missed. If you do not want users to see their exam results, set this feature to Restricted. Note that results will still be recorded in the database. At the end of the exam, users will be immediately brought back to the main menu. Users can normally print the results of any exam. If you do not have a printer connected to your network, or have problems with accidental printings, set this feature to Restricted. Note that results can still be printed from the database. After choosing to Create Custom Exams, you will need to select which exam you wish to use as a base. If you have multiple exam modules installed, select an exam module and click Next. You will now need to select the Domain and Subdomain of the test you wish to use as a base, just as if you were selected an exam to take normally. When you have the exam selected, click Next. Selecting Questions and Test Options The questions from the selected base exam will be listed by category on the left side of the screen. Click individual questions to toggle their state between bold (selected) and normal (not selected) font. Clicking a category heading will toggle the state of all questions contained in that category. The Clear All and Select All buttons at the bottom of the screen can also be used to toggle the state of all questions listed. On the right-hand portion of the screen information about the base test is displayed, along with some additional information and options. The Number of Questions entry provides a quick reference based on the questions you have selected so far. If you wish to prevent students from accessing this specific custom exam as either a Training or Testing Exam, select No in the appropriate field. You can change the amount of time allowed in the Minutes Allotted field. By default custom exams allow two minutes per question. Last, you must enter a name in the Name of Custom Exam field. Click Next to save your exam. After choosing to Create Custom Exams, select Custom Exam as the domain. Select the custom exam you wish to edit. Click Next. Make the changes you would like, and enter a new name for the custom exam. Then click Next. You may want to delete the original custom exam. After choosing to Create Custom Exams, select Custom Exam as the domain. Select the custom exam you wish to delete. Click Delete Custom Exam. Setting a Path to a Network Database If the path to the network database was mapped incorrectly during installation, or its location changes, use this feature to reconnect a machine to the network database. After selecting this feature, an alert box with instructions will open. You then should navigate to the network location of the network files (Note: client machines must have read/write access privileges to the location where the network database files are stored). Browse to the location of the network database files, select the DDC Database.mdb file, and click Open. Creating a New Network Database If the network database was not correctly installed, or is accidentally erased, use this feature to reinstall it. After selecting this feature, an alert box with instructions will open. You then should navigate into the folder/location where you want to install the network files and click Save (Note: client machines must have read/write access privileges to the location where the network database files are stored). Although you only appear to save a file called DDC Database.mdb, many files will be created; it is recommended that you create a new folder specifically for them. Setting a Path to the DDCMyDocs Folder If you wish to change the location of the DDCMyDocs folder, it is possible to do so by using the Set Path to DDCMyDocs folder option. Create a directory called DDCMyDocs and set the network permissions to Full Control to all users. Open Certiprep and select Set Path to DDCMyDocs folder from the tools menu. After selecting this feature, an alert box with instructions will open. You then should navigate into the DDCMyDocs directory you created and click Save. Although you only appear to saving a file called DDCMyDocs Files, this is establishing the location where individual folders will be created for users as they take exams. To view the user guide, check for software updates, or contact our technical support department, select the appropriate option and click the Next button. A browser window will open with the information you requested. Note that the URLs are also printed below each option. You can access troubleshooting information for a wide variety of common problems by visiting the Technical Support page. If the problems you are encountering are not solved with the Troubleshooting Wizard, please call the Microsoft® Office Specialist support line: 1-888-222-7890 (U.S. & Canada) or (801) 443-3150 (Int.). You can also send an e-mail message to support@certiport.com. Be sure to carefully read and understand all of the rights and restrictions described in the EULA. You will be asked to review and either accept or not accept the terms of the EULA. This product will not set up on your computer unless or until you accept the terms of the EULA. END-USER LICENSE AGREEMENT FOR Certiport, Inc. SOFTWARE IMPORTANT—READ CAREFULLY: This Certiport, Inc. End-User License Agreement ("EULA") is a legal agreement between you (either an individual or a single entity) and Certiport, Inc. for the Certiport, Inc. software product identified above, which includes computer software and may include associated media, printed materials, and "online" or electronic documentation ("SOFTWARE PRODUCT"). The SOFTWARE PRODUCT also includes any updates and supplements to the original SOFTWARE PRODUCT provided to you by Certiport, Inc. Any software provided along with the SOFTWARE PRODUCT that is associated with a separate end-user license agreement is licensed to you under the terms of that license agreement. By installing, copying, downloading, accessing or otherwise using the SOFTWARE PRODUCT, you agree to be bound by the terms of this EULA. If you do not agree to the terms of this EULA, do not install or use the SOFTWARE PRODUCT. SOFTWARE PRODUCT LICENSE The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The SOFTWARE PRODUCT is licensed, not sold. 1. GRANT OF LICENSE. This EULA grants you the following rights: Applications Software. You may install, use, access, display, run, or otherwise interact with ("RUN") one copy of the SOFTWARE PRODUCT, or any prior version for the same operating system, on a single computer, workstation, terminal, handheld PC, pager, "smart phone," or other digital electronic device ("COMPUTER"). The primary user of the COMPUTER on which the SOFTWARE PRODUCT is installed may make a second copy for his or her exclusive use on a portable computer. Site License. If this package is a Certiport, Inc. Site License, you may RUN additional copies of the computer software portion of the SOFTWARE PRODUCT within a single building. You are also entitled to make a corresponding number of secondary copies for portable computer use as specified above. Reservation of Rights. All rights not expressly granted are reserved by Certiport, Inc. 2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS. Not for Resale Software. If the SOFTWARE PRODUCT is labeled "Not For Resale" or "NFR," then, notwithstanding other sections of this EULA, your use of the SOFTWARE PRODUCT is limited to use for demonstration, test, or evaluation purposes and you may not resell, or otherwise transfer for value, the SOFTWARE PRODUCT. Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse engineer, decompile, or disassemble the SOFTWARE PRODUCT, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. Separation of Components. The SOFTWARE PRODUCT is licensed as a single product. Its component parts may not be separated for use on more than one COMPUTER. Trademarks. This EULA does not grant you any rights in connection with any trademarks or service marks of Certiport, Inc. Rental. You may not rent, lease, or lend the SOFTWARE PRODUCT. Support Services. Certiport, Inc. may provide you with support services related to the SOFTWARE PRODUCT ("Support Services"). Use of Support Services is governed by the Certiport, Inc. policies and programs described in the user manual, in "online" documentation, and/or in other Certiport, Inc.-provided materials. Any supplemental software code provided to you as part of the Support Services shall be considered part of the SOFTWARE PRODUCT and subject to the terms and conditions of this EULA. With respect to technical information you provide to Certiport, Inc. as part of the Support Services, Certiport, Inc. may use such information for its business purposes, including for product support and development. Certiport, Inc. will not utilize such technical information in a form that personally identifies you. Software Transfer. The initial licensee of the SOFTWARE PRODUCT may make a one-time permanent transfer of this EULA and SOFTWARE PRODUCT only directly to an end user. This transfer must include all of the SOFTWARE PRODUCT (including all component parts, the media and printed materials, any upgrades, this EULA, and, if applicable, the Certificate of Authenticity). Such transfer may not be by way of consignment or any other indirect transfer. The transferee of such one-time transfer must agree to comply with the terms of this EULA, including the obligation not to further transfer this EULA and SOFTWARE PRODUCT. Termination. Without prejudice to any other rights, Certiport, Inc. may terminate this EULA if you fail to comply with the terms and conditions of this EULA. In such event, you must destroy all copies of the SOFTWARE PRODUCT and all of its component parts. 3. UPGRADES. If the SOFTWARE PRODUCT is labeled as an upgrade, you must be properly licensed to use a product identified by Certiport, Inc. as being eligible for the upgrade in order to use the SOFTWARE PRODUCT. A SOFTWARE PRODUCT labeled as an upgrade replaces and/or supplements (and may disable) the product that formed the basis for your eligibility for the upgrade. You may use the resulting upgraded product only in accordance with the terms of this EULA. If the SOFTWARE PRODUCT is an upgrade of a component of a package of software programs that you licensed as a single product, the SOFTWARE PRODUCT may be used and transferred only as part of that single product package and may not be separated for use on more than one COMPUTER. 4. COPYRIGHT. All title and copyrights in and to the SOFTWARE PRODUCT (including but not limited to any images, photographs, animations, video, audio, music, text, and "applets" incorporated into the SOFTWARE PRODUCT), the accompanying printed materials, and any copies of the SOFTWARE PRODUCT are owned by Certiport, Inc. or its suppliers. All title and intellectual property rights in and to the content that may be accessed through use of the SOFTWARE PRODUCT are the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This EULA grants you no rights to use such content. If this SOFTWARE PRODUCT contains documentation that is provided only in electronic form, you may print one copy of such electronic documentation. You may not copy the printed materials accompanying the SOFTWARE PRODUCT. 5. DUAL-MEDIA SOFTWARE. You may receive the SOFTWARE PRODUCT in more than one medium. Regardless of the type or size of medium you receive, you may use only one medium that is appropriate for your single COMPUTER. You may not RUN the other medium on another COMPUTER. You may not loan, rent, lease, or otherwise transfer the other medium to another user, except as part of the permanent transfer (as provided above) of the SOFTWARE PRODUCT. 6. BACKUP COPY. After installation of one copy of the SOFTWARE PRODUCT pursuant to this EULA, you may keep the original media on which the SOFTWARE PRODUCT was provided by Certiport, Inc. solely for backup or archival purposes. If the original media is required to use the SOFTWARE PRODUCT on the COMPUTER, you may make one copy of the SOFTWARE PRODUCT solely for backup or archival purposes. Except as expressly provided in this EULA, you may not otherwise make copies of the SOFTWARE PRODUCT or the printed materials accompanying the SOFTWARE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CERTIPORT, INC. AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, WITH REGARD TO THE SOFTWARE PRODUCT, AND THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHERS, WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CERTIPORT, INC. OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES, EVEN IF CERTIPORT, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, CERTIPORT, INC.'S ENTIRE LIABILITY UNDER ANY PROVISION OF THIS EULA SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT. |
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