Certiport has created the Certiprep Troubleshooting Wizard to diagnose and solve common problems.

The Wizard will ask a series of questions. If you are unable to answer a particular question because you do not know the answer and do not have access to the computer running Certiprep, you can save the page in your Favorites folder and return to the Wizard once you have the answer.

If the Troubleshooting Wizard is unable to determine the cause of your problem, it will ask you to submit an email message to our tech support staff.

Click here to launch the Certiprep™ Troubleshooting Wizard

If you are unable to resolve any issues you may be having with your version of Certiprep using the Troubleshooting Wizard, Certiport's Technical Support staff is available Monday–Friday, 8:00am to 5:00pm to help determine a solution.

You can contact Certiport Customer Services & Support in one of the following ways:

• Phone: 1-888-222-7890 (U.S. & Canada) or (801) 443-3150 (Int.)
• Fax: (801) 492-4160
• eMail: support@certiport.com
• eSupport: Click Here

• Click here to learn how to install, activate, and use your Certiprep software

• Click here for instructions on downloading the Certiprep software