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E-Learning

Technical Requirements & Support

E-Learning System Requirements

Processor:

Pentium III 500 MHz or Macintosh G3 or better

Screen Resolution:

1024 x 768 or higher at 256 colors

Internet Connection:

56K or higher (broadband recommended)

Memory:

At least 128 MB of RAM

Platform & Browser:

See below

Browser Settings:
(See help on Browser Information for more details)

• Browser Cookies Enabled
• JavaScript Enabled
• Pop-up Blockers Disabled
• Refresh on Every Page

Plug-ins:

Certain courses and areas of the site may require the following minimum plug-ins. If your version precedes or differs from those listed, you may be prompted to download a new version:

• Adobe Acrobat Reader 7.0 or higher
• Adobe Flash Player 8.0.22
• Adobe Shockwave 7.0.2, 8.0, 8.5, 8.5.1 or higher

Firewalls:
(See Element K and Firewalls for more information)

System cannot be behind a firewall that blocks cookies or blocks access to a secure server

Supported Platform & Browser Combinations

Platform:

Browser:

Windows
  2000
  NT 4.0
  XP Home Edition
  XP Professional
  Vista

• Microsoft Internet Explorer 6.x and 7.x
• Firefox 1.5x

Mac OS X
  10.1

• Microsoft Internet Explorer for Mac 5.x

Mac OS X
  10.3
  10.4

• Safari 1.x
• Safari 2.x

Technical Support

For Testing Centers:

If you have questions pertaining to the management of your account, please contact your Certiport Solution Provider or Certiport account manager.

For E-Learning Users:

If you encounter problems using E-Learning for Microsoft® Office Specialist Certification, the following support options are available:

Request Username and Password:
http://knowledge.elementk.com/login/SendPassword2.jsp

Phone (8 AM – 5:30 PM EST, Monday through Friday):
U.S. and Canada: 1-800-250-5013
United Kingdom: 0-800-731-7117
Australia: 1-80-010-4876
All other countries: 1-585-214-8898

E-mail (Response within 24-48 hours) – English Only:
http://learn.elementk.com/ContactUs/techproblem.asp?f_ProblemType=2&marketing=0

24-hour Live Chat – English Only
Click here to begin live chat.