Technical Requirements & Support
E-Learning System Requirements
Processor:
Pentium III 500 MHz or Macintosh G3 or better
Screen Resolution:
1024 x 768 or higher at 256 colors
Internet Connection:
56K or higher (broadband recommended)
Memory:
At least 128 MB of RAM
Platform & Browser:
See below
Browser Settings:(See help on Browser Information for more details)
• Browser Cookies Enabled• JavaScript Enabled• Pop-up Blockers Disabled• Refresh on Every Page
Plug-ins:
Certain courses and areas of the site may require the following minimum plug-ins. If your version precedes or differs from those listed, you may be prompted to download a new version:
• Adobe Acrobat Reader 7.0 or higher• Adobe Flash Player 8.0.22• Adobe Shockwave 7.0.2, 8.0, 8.5, 8.5.1 or higher
Firewalls:(See Element K and Firewalls for more information)
System cannot be behind a firewall that blocks cookies or blocks access to a secure server
Supported Platform & Browser Combinations
Platform:
Browser:
Windows 2000 NT 4.0 XP Home Edition XP Professional Vista
• Microsoft Internet Explorer 6.x and 7.x• Firefox 1.5x
Mac OS X 10.1
• Microsoft Internet Explorer for Mac 5.x
Mac OS X 10.3 10.4
• Safari 1.x• Safari 2.x
Technical Support
For Testing Centers:
If you have questions pertaining to the management of your account, please contact your Certiport Solution Provider or Certiport account manager.
For E-Learning Users:
If you encounter problems using E-Learning for Microsoft® Office Specialist Certification, the following support options are available:
Request Username and Password: http://knowledge.elementk.com/login/SendPassword2.jsp
Phone (8 AM – 5:30 PM EST, Monday through Friday): U.S. and Canada: 1-800-250-5013 United Kingdom: 0-800-731-7117 Australia: 1-80-010-4876 All other countries: 1-585-214-8898
E-mail (Response within 24-48 hours) – English Only: http://learn.elementk.com/ContactUs/techproblem.asp?f_ProblemType=2&marketing=0
24-hour Live Chat – English Only Click here to begin live chat.