Accommodation of Disabilities
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As a worldwide provider of certification exams, Certiport is committed
to insuring that those persons with the desire to certify their proficiency
in the use of computers should have the opportunity to do so. Certiport,
accordingly, embraces the Americans with Disabilities Act (ADA) as well
as other global accommodations for disabilities designed to advance those
goals.
In keeping with this commitment, Certiport will continue to explore
expansions and refinements of its products and services to enable greater
numbers
of certification examinees with documented disabilities to register
for, schedule and take certification exams.
Certiport and its Centers
require advance notification of requests for accommodation(s) as well
as a reasonable amount of time to review
and
implement such requests. Certiport and its Centers are not obligated
to accommodate examinees with language limitations unrelated to a
documented disability (i.e.; English as a second language, literacy,
etc.), nor
to provide unlimited time for the completion of exams that are designed
to certify not only knowledge, but also efficiency in the use of
desktop computers.
Requests for Accommodations
Certiport is committed to providing equal access to programs and services
to individuals who suffer from a physical or mental impairment that substantially
limits one or more major life activities, including learning. To receive
access, however, individuals are required to present documentation of
the disability.
Accommodating examinees with disabilities may include
providing extended testing time, a separate testing room, or larger
testing area, or a test
assistant. A test assistant may be a reader or a surrogate.
Examinees
approved by Certiport must notify the Certiport Center of the disability
accommodation when scheduling the exam. Accommodations requiring
a separate testing room, larger testing area, a reader or a surrogate
require the examinee to schedule in advance as well as present the Center
with Certiport’s written approval.
Because Certiport delivers computer-based
exams, some of which contain simulation content, mouse- and keyboard
constrained persons may be accommodated
with extended testing time and a surrogate in accordance with the following
procedures:
Upon review of the examinee’s disability documentation
and approval by Certiport, examinees may engage a surrogate of their
own selection
and at their own expense, to perform the exam tasks on their behalf for
the SIMULATION ITEMS ONLY.
To receive approval from Certiport to engage
a surrogate, the following procedures apply:
1. |
Upon receipt of written approval by Certiport, accommodated
examinees must schedule to take the exam(s) at the selected Certiport
Center at least 24 hours in advance. The examinee must notify the
Center of the special accommodation requirement at the time of scheduling. |
2. |
Upon arrival at the Center, examinees must present Certiport’s
written approval of the accommodation. |
3. |
Prior to beginning the exam, the examinee and the reader or surrogate
will be provided with detailed instructions and rules to follow during
the exam. |
4. |
Examinees must answer all multiple-choice questions and complete
all tasks for concurrent (live application) items independently.
The surrogate may not participate in any way during these portions
of the exam. |
5. |
When a simulation item is launched (keyboard steps and mouse will
not react or will react with limited functionality), the examinee
may then direct the surrogate to use the mouse by giving explicit
step-by-step instructions. The surrogate may not prompt the examinee
in any manner and is limited to perform one mouse click per single
direction from the examinee. Communication between the examinee and
surrogate is limited to clarification of instructions only. |
The following procedures apply
for Centers accommodating candidates engaging a surrogate:
1.
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Certiport Center administrators must require test
takers to present Certiport’s written approval before administering
exams with the special accommodations described in this policy.
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2.
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Certiport Centers must provide dedicated proctor oversight for
the examinee and surrogate for the entire exam duration. The assigned
individual may not proctor other examinees during this time.
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3.
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Dedicated proctors must insure that surrogates perform only
those actions outlined in paragraphs 4 and 5 above.
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4.
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Certiport Centers will handle violations of test taking rules
in accordance with Certiport’s existing policies and procedures.
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To avoid delays
in approval for such accommodations, examinees must complete a Disability
Exam Accommodation Authorization Form, obtain the necessary
endorsements from a qualified expert and submit the documentation to
Certiport.
For additional information regarding this policy and requests
for accommodations, please contact Certiport
Customer Services at 888-222-7890.
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to Test Policies 
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