Exam Retake Policy

Autodesk Certified User

If a candidate does not achieve a passing score on any Autodesk Certified User exam the first time, the candidate must wait one day (24 hours) before retaking the exam.
If a candidate does not achieve a passing score the second time, the candidate must wait five days (120 hours) before retaking the exam a third time.
A five-day waiting period will be imposed for each subsequent exam retake.
There is no annual limit on the number of attempts on the same exam.
If a candidate achieves a passing score on an ACU exam, the candidate may take it again.
This policy applies to both voucher-based and site-license-based Certiport Centers.
All original vouchers must be used prior to their expiration dates, without exception.
If a retake option was purchased with the voucher, a retake voucher is sent by email after a failed exam. Retake vouchers must be used within the specified time allotted including in the email.
Test results found to be in violation of this retake policy will result in the candidate not being awarded the attempted credential, regardless of score.

For additional information regarding this policy and requests for accommodations, please contact Certiport Customer Services.