Exam Retake Policy

Adobe Certified Expert

Adobe Certified Expert

  • If a candidate does not achieve a passing score on an exam, the candidate must wait 14 days before retaking the exam.
  • If a candidate achieves a passing score on an exam, the candidate cannot retake the exam.
  • A candidate may not take a given exam more than three times within a 12-month period.
  • This policy applies to both voucher-based and site-license-based Certiport Centers.
  • All original vouchers must be used prior to their expiration dates, without exception.
  • Retake vouchers must be used within 30 days of the initial failed exam. If a retake was purchased, the retake voucher is sent by email after a failed exam.
  • Test results found to be in violation of this retake policy will result in the candidate not being awarded the attempted credential, regardless of score.
  • For additional information regarding this policy and requests for accommodations, please contact Certiport Customer Services.

For additional information regarding this policy and requests for accommodations, please contact Certiport Customer Services.

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