Exam Retake Policy

Adobe Certified Associate

If a Candidate fails their first (1st) attempt to pass any Adobe Certified Associate (ACA) certification exam, there is one-day waiting period for retaking the failed exam a second (2nd) time. One day is defined as 24 hours after the exam was first started.
If a Candidate does not pass the exam the second (2nd) time, the candidate must wait for a period of at least five (5) calendar days from the date of their last attempt to retake the exam a third (3rd) or any subsequent time.
This policy applies to both voucher-based and site-license-based Certiport Centers.
All original vouchers must be used prior to their expiration dates, without exception.
Retake vouchers must be used within 30 days of the initial failed exam. If a retake was purchased, the retake voucher is sent by email after a failed exam.
Test results found to be in violation of this retake policy will result in the candidate not being awarded the attempted credential, regardless of score.
For additional information regarding this policy and requests for accommodations, please contact Certiport Customer Services.

For additional information regarding this policy and requests for accommodations, please contact Certiport Customer Services.