Accommodation of Disabilities
As a worldwide provider of certification exams, Certiport is committed to insuring that those persons with the desire to certify their proficiency in the use of computers should have the opportunity to do so. Certiport, accordingly, embraces the Americans with Disabilities Act (ADA) as well as other global accommodations for disabilities designed to advance those goals.
In keeping with this commitment, Certiport will continue to explore expansions and refinements of its products and services to enable greater numbers of certification examinees with documented disabilities to register for, schedule and take certification exams.
Certiport and its Authorized Testing Centers require advance notification of requests for accommodation(s) as well as a reasonable amount of time to review and implement such requests. Certiport and its CATC's are not obligated to accommodate examinees with language limitations unrelated to a documented disability (i.e.; English as a second language, literacy, etc.), nor to provide unlimited time for the completion of exams that are designed to certify not only knowledge, but also efficiency in the use of desktop computers.
Requests for Accommodations
Test Candidate Information
Certiport Authorized Testing Center Information
Certiport is committed to providing equal access to programs and services to individuals who suffer from a physical or mental impairment that substantially limits one or more major life activities, including learning. To receive access, however, individuals are required to present documentation of the disability.
Accommodations may include providing extended testing time, a separate testing room, or larger testing area, or a test assistant. A test assistant may be a reader or a surrogate.
Approved candidates may also request the use of assistive technology and accessibility features during the exam (with some exceptions), including screen readers such as JAWS and screen magnification software on most Certiport exams. Please contact your Certiport Authorized Testing Center to inquire about availability of such software.
Examinees approved by Certiport must notify the CATC of the disability accommodation when scheduling the exam. Accommodations requiring a separate testing room, larger testing area, a reader or a surrogate, or assistive technology require the examinee to schedule in advance as well as present the CATC with Certiport's approval.
Because Certiport delivers computer based exams, some of which contain simulation content, mouse and keyboard constrained persons may be accommodated with extended testing time and a surrogate in accordance with the following procedures:
Upon review of the examinee's disability documentation and approval by Certiport, examinees may engage a surrogate of their own selection and at their own expense, to perform the exam tasks on their behalf for the SIMULATION ITEMS ONLY.
To receive approval from Certiport to engage a surrogate, the following procedures apply:
- Upon receipt of written approval by Certiport, accommodated examinees must schedule to take the exam(s) at the selected Certiport Authorized Testing Center at least 24 hours in advance. The examinee must notify the CATC of the special accommodation requirement at the time of scheduling.
- Upon arrival at the Authorized Testing Center, examinees must present Certiport's approval of the accommodation.
- Prior to beginning the exam, the examinee and the reader or surrogate will be provided with detailed instructions and rules to follow during the exam.
- Examinees must answer all multiple—choice questions and complete all tasks for concurrent (live application) items independently. The surrogate may not participate in any way during these portions of the exam.
- When a simulation item is launched (keyboard steps and mouse will not react or will react with limited functionality), the examinee may then direct the surrogate to use the mouse by giving explicit step—by—step instructions. The surrogate may not prompt the examinee in any manner and is limited to perform one mouse click per single direction from the examinee. Communication between the examinee and surrogate is limited to clarification of instructions only.
To avoid delays in approval for such accommodations, examinees must complete a Disability Exam Accommodation Authorization Form, obtain the necessary endorsements from a qualified expert and submit the documentation to Certiport.
Please allow at least 4 business days for forms to be reviewed and processed.
For Test Candidates requests for accommodations outside of the US please contact our Solution Provider in your country.
Examinees approved by Certiport must notify the Certiport Authorized Testing Center of the disability accommodation when scheduling the exam. Accommodations requiring a separate testing room, larger testing area, a reader or a surrogate require the examinee to schedule in advance as well as present the CATC with Certiport's approval.
Accommodating examinees with disabilities may include providing extended testing time, a separate testing room, or larger testing area, or a test assistant. A test assistant may be a reader or a surrogate.
Approved candidates may also request the use of assistive technology and accessibility features during the exam (with some exceptions), including screen readers such as JAWS and screen magnification software on most Certiport exams. Such software, if available by the CATC, will need the Authorized Testing Center to ensure the machines are working correctly with the exam ahead of time.
Most Certiport exams offer the ability for candidates to navigate through the exam without using the mouse. Because Certiport delivers computer based exams, some of which contain simulation content, mouse and keyboard constrained persons may also be accommodated with extended testing time and a surrogate in accordance with the following procedures.
The following procedures apply for CATC's accommodating candidates engaging a surrogate (approved examinees may engage a surrogate of their own selection and at their own expense, to perform the exam tasks on their behalf for the SIMULATION ITEMS ONLY):
- Certiport Authorized Testing Center Administrators must require test takers to present Certiport's approval before administering exams with the special accommodations described in this policy.
- CATC's must provide dedicated proctor oversight for the examinee and surrogate for the entire exam duration. The assigned individual may not proctor other examinees during this time.
- Dedicated proctors must provide the following instructions and rules for the surrogate/reader to follow during the exam and insure that surrogates perform only those actions outlined.
Examinees must answer all multiple—choice questions and complete all tasks for concurrent (live application) items independently. The surrogate may not participate in any way during these portions of the exam.
When a simulation item is launched (keyboard steps and mouse will not react or will react with limited functionality), the examinee may then direct the surrogate to use the mouse by giving explicit step—by—step instructions. The surrogate may not prompt the examinee in any manner and is limited to perform one mouse click per single direction from the examinee. Communication between the examinee and surrogate is limited to clarification of instructions only.
- Certiport Authorized Testing Centers will handle violations of test taking rules in accordance with Certiport's existing policies and procedures.
To avoid delays in approval for such accommodations, examinees must complete a Disability Exam Accommodation Authorization Form, obtain the necessary endorsements from a qualified expert and submit the documentation to Certiport.
For additional information regarding this policy and requests for accommodations, please contact Certiport Customer Services.
For Test Candidate requests for accommodations outside of the US please contact our Solution Provider in your country.