Accommodation of Disabilities

As a worldwide provider of certification exams, Certiport is committed to ensuring that those persons with the desire to certify their proficiency in the use of computers should have the opportunity to do so. Certiport, accordingly, embraces the Americans with Disabilities Act (ADA) as well as other global accommodations for disabilities designed to advance those goals.

In keeping with this commitment, Certiport will continue to explore expansions and refinements of its products and services to enable greater numbers of certification examinees with documented disabilities to register for, schedule and take certification exams.

Certiport and its Authorized Testing Centers require advance notification of requests for accommodation(s) as well as a reasonable amount of time to review and implement such requests. Certiport and its CATC's are not obligated to accommodate examinees with language limitations unrelated to a documented disability (i.e.; English as a second language, literacy, etc.), nor to provide unlimited time for the completion of exams that are designed to certify not only knowledge, but also efficiency in the use of desktop computers.

Accommodations may include:

  • Extended testing time
  • A separate testing room or larger testing area
  • A test assistant (reader or surrogate)
  • Use of assistive technology or accessibility features, including screen readers such as Narrator and screen magnification software (Please contact your Certiport Authorized Testing Center to inquire about availability of such software.)

Process to Apply
Assistive Technology
Use of a Surrogate

To download this guide as a PDF, please click here.


Step 1:

Exam Accommodation Request Form – All candidates applying for accommodations must submit the Exam Accommodation Request Form. Please print and fill out the form, then fax the completed form to: 801-492-4160. You may also mail the completed form to: Certiport, Inc., Exam Accommodations Department, 5601 Green Valley Dr., Bloomington, MN 55437. Note: We do not accept e-mail submissions.

To ensure proper processing of your request for accommodations, please verify:

  1. Certiport Username: Your correct username must be supplied on the form. If you have not already set up an account, you can do so by selecting "Register" on the Certiport Home page.
  2. E-mail Address: Certiport will process your request and notify you by e-mail of the status of your accommodation within ten (10) business days. Verify your e-mail address is listed correctly on the form to ensure you will receive all notifications.
  3. Supporting Documents: You must provide current documentation of your condition and a rationale for the requested adjustments. See page 3 of the Request Form for guidelines.

Please allow up to ten (10) business days for forms to be reviewed and processed.

For Test Candidate requests for accommodations outside of the US please contact the Solution Provider in your country.

Step 2:

Examinees approved by Certiport must notify the CATC of the disability accommodation when scheduling the exam. Accommodations requiring a separate testing room, larger testing area, a reader or a surrogate, or assistive technology require the examinee to schedule in advance as well as present the CATC with Certiport's approval.


Approved candidates may also request the use of assistive technology and accessibility features during the exam (with some exceptions), including screen readers such as Narrator and screen magnification software on most Certiport exams. Please contact your CATC to inquire about availability of such software. Such software, if available by the CATC, will need the Authorized Testing Center to ensure the machines are working correctly with the exam ahead of time.


Most Certiport exams offer the ability for candidates to navigate through the exam without using the mouse. Because Certiport delivers computer based exams, some of which contain simulation content, mouse and keyboard constrained persons may also be accommodated with extended testing time and a surrogate in accordance with the following procedures.

Approved examinees may engage a surrogate of their own selection and at their own expense, to perform the exam tasks on their behalf for the SIMULATION ITEMS ONLY:

  1. Upon receipt of written approval by Certiport, accommodated examinees must schedule to take the exam(s) at the selected Certiport Authorized Testing Center (CATC) at least 24 hours in advance. The examinee must notify the CATC of the special accommodation requirement at the time of scheduling.
  2. Upon arrival at the Authorized Testing Center, examinees must present Certiport's approval of the accommodation.
  3. CATC's must provide dedicated proctor oversight for the examinee and surrogate for the entire exam duration. The assigned individual may not proctor other examinees during this time.
  4. Proctors must provide the following instructions and rules for the surrogate/reader to follow during the exam and insure that surrogates perform only those actions outlined.

    Examinees must answer all multiple—choice questions and complete all tasks for concurrent (live application) items independently. The surrogate may not participate in any way during these portions of the exam.

    When a simulation item is launched (keyboard steps and mouse will not react or will react with limited functionality), the examinee may then direct the surrogate to use the mouse by giving explicit step—by—step instructions. The surrogate may not prompt the examinee in any manner and is limited to perform one mouse click per single direction from the examinee. Communication between the examinee and surrogate is limited to clarification of instructions only.

  5. Certiport Authorized Testing Centers will handle violations of test taking rules in accordance with Certiport's existing policies and procedures.

For additional information regarding this policy, please contact Certiport Customer Services.

For Test Candidate requests for accommodations outside of the US please contact our Solution Provider in your country.

Back to Top